We’ve been experiencing persistent errors for many middle school students' parents and guardians accessing the Aeries mobile app since the start of the year. In response, the Aeries support team advised us to redirect parents to use the browser instead of the app on their devices. Unfortunately, we don’t have an estimated time of resolution (ETA) for the issue. We were informed the Aeries leadership team is aware about the situation and was directed to follow up on the Aeries Ideas related to the support ticket.