Emulate Parent in Online Enrollment
Our Enrollment Technicians would like the ability to emulate a parent in the Aeries Online Enrollment product so that they can see the errors parents are experiencing on their current steps to better assist them with the process.
Michelle Crowder commented
This would allow us to help parents
For those of us who are hosted and don't have access to SQL, I would add that it would be nice to have some visibility into online enrollment accounts to have the option to change passwords, for example. This can be done for Aeries Portal Accounts by emulating the parent, but nothing similar exists for online enrollment accounts (and I'm only aware of a "Forgot Password" option, which requires access to the parent's email account).
Fearghas Lafferty commented
Should be moved from Gradebook to Ideas
Albert Kwan commented
It would be nice for staff to be able to view online enrollment account to see where the parent is at in the process. Right now, I'm using SQL to change the password (and changing it back afterwards) of the online enrollment account to gain access and see what a parent is doing wrong in the online enrollment system.