Our District and Parents are struggling with ParentSquare.

The biggest pain-point is ParentSquare contact syncing from Aeries Contacts.

Background
ParentSquare’s ‘hidden’ logic will deny updates/changes if their is a matching phone or email for multiple contacts. Parents ( and our offices ) call confused since the data is in Aeries Contacts for a single student and looks correct. They have limited ability to self-solve this problem, since they are trying to jump through pages comparing each student record in a family.

What we would like to see

Aeries Contacts - Ability for a parent to edit contacts for all of their student’s at once. This could be accomplished by adding a button to ‘edit all linked students’ in their Parent Portal. Ultimately we would like to parents to always edit based on STU.FK and PWA.AID / PWS.AID number.

ParentSquare Status Panel - A form in Aeries ParentPortal/UserPortal to show what information is syncing to ParentSquare by: STU.ID and PWA.EM. This will help ideally self-solve contact record issues. Ideally there is some handshake between ParentSquare and Aeries to ensure the data follows the ParentSquare Logic.

Aeries Contact Workflow Form - A form that a parent or office can use to step through adding / correcting / removing a syncing contact to ParentSquare.