The email that is generated from pressing the "Forgot Password" link at the parent portal is being blocked by many domains because of the subject line, "Aeries - Reset Account Password". That subject line looks highly suspicious and we need to be able to edit it to look much more benign, perhaps with “Aeries – Support Request Reply”, instead.

We are asking that Aeries updates the hard-coded subject line or to provide an interface allowing us to configure the subject line and text of any email that the system sends, but at the very least, starting with the Forgot Password email. It has caused countless parents and students much frustration while struggling with all the changes that are occurring with online school and connectivity to the portal anyway.

We are aware of a number of other districts who are having this issue with very large ISPs. In Aeries Talk, specifically, at least three other districts mention this issue and two of them said they had also submitted HelpDesk tickets.

Thank you.