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4 results found

  1. Add "priority" on support tickets for emergencies

    On the Submit a ticket page in support, add a drop down for "priority" or a way to get emergency support. The higher priority would be triaged immediately so a database error or other system-down issue gets handled or triaged immediately.

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Already a feature  ·  AdminJan Tokorcheck (Lead Business Analyst, Aeries Software) responded

    All that's required to have our system mark a ticket as Urgent is to use that word in the title or in the ticket description. These are flagged for the support reps to determine their overall priority.


    Note, please do NOT use a statement in the description like "Hey, this issue is NOT urgent" as that will be marked as Urgent. :-)

  2. Custom Messages to Display On Initial Login

    Allow for custom messages to be shown inside of Aeries upon initial login and possibly a banner at the top of the page for announcements. Announcements could include messages about downtime, known issues, and ideally could be displayed based on permission groups.

    2 votes

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    0 comments  ·  Other  ·  Admin →

  3. Automate the Grade Alert Threshold SQL DB Year

    Automate current manual process to update the SQL Process for Grade Alert Thresholds - auto update during rollover process

    1 vote

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    1 comment  ·  Other  ·  Admin →
    Already a feature  ·  Kevin Praeger responded

    The rollover process currently handles updating all scheduled processes, including Grade Alert Thresholds.

  4. Aeries times out too quickly and then takes forever to reload. It seems the timeout is set 1 min. Can the timeout be more like 30 minutes?

    Lengthen the amount of time before Aeries times out and then takes forever to re-load. I probably spend 30 minutes per day just waiting for Aeries to reload after it has timed out.

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Already a feature  ·  Kevin Praeger responded

    Typically the default timeout is 20 minutes, however in some cases your Aeries Administrator at your district can adjust this or work with our support team to adjust if necessary.

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